At UltraServers.com, we ask and store the minimum amount of information from you that is necessary to maintain our records and provide the services that you'd expect from us. The UltraServers.com team is also well-trained to handle your data with the utmost privacy and security in mind and are required to observe strict rules, which includes using strong credentials and multifactor authentication. Payment processing is externally handled by our payment processors, no financial information is stored is stored at UltraServers.com beyond their transaction ID and amount.
Email
Uses:
- Serve as your login to dashboard and primary identifier for the UltraServers team.
- Point of contact for UltraServers.com service announcements.
- Used for signup and login validation.
Collection:
- The user provides this during signup.
Storage:
- WHMCS = Cleartext
- Directus = Cleartext
- Pterodactyl = Cleartext
Access and Reasons for Access:
- User.
- UltraServers team : This is for contacting the user for support or any service announcements.
Retention:
Full Name
Uses:
- Identify user so UltraServers know how to address the user in communications.
Collection:
- The user provides this during signup.
Storage:
- WHMCS = Cleartext
- Directus = Cleartext
- Pterodactyl = Cleartext
Access and Reasons for Access:
Retention:
Display Name
Uses:
Collection:
- The user provides this during signup.
Storage:
Access and Reasons for Access:
Retention:
Country
Uses:
- This is to compute taxes that apply to the user's country of their choosing.
Collection:
- The user provides this during signup.
Storage:
Access and Reasons for Access:
Retention:
SFTP Password
Uses:
Collection:
- The user provides this during creation of a game server.
Storage:
Access and Reasons for Access:
Retention:
IP Address
Uses:
- For security reasons, including blocking repeated login attempts.
Collection:
- Automatically collected during the login process.
Storage:
Access and Reasons for Access:
Retention:
Payment Processing
PayPal
Uses:
- Serves as one of UltraServers.com payment gateways.
Collection :
- Payment processing is done entirely by PayPal. The only data that is saved in WHMCS under the user's account is the PayPal Transaction ID.
Storage:
- WHMCS = Cleartext (PayPal Transaction ID).
UltraServers.com Sales Team:
- The UltraServers.com Sales Team may verify the user's information with Stripe as part of our sales process.
Retention:
Stripe
Uses:
- Serves as one of UltraServers.com payment gateways.
Collection:
- Payment processing is done entirely by Stripe. The only data that is saved in WHMCS under the user's account is the Stripe Payment ID, Hash, Card's last four digits and expiry.
Storage:
- WHMCS = Cleartext (Stripe Transaction ID).
UltraServers.com Sales Team:
- The UltraServers.com Sales Team may verify the user's information with Stripe as part of our sales process.
Retention:
Community Engagement and Support
UltraServers has a Discord server that is used to communicate with customers. By default, there is no link between the data entered into Discord and any data collected by UltraServers directly. The following Discord policy should be reviewed: Discord Privacy Policy.
Customers are responsible for the information they share on Discord. UltraServers will not purge personally identifiable information from Discord if, or when, a Customer leaves UltraServers.